Booking niyam & policies

1. Booking niyam

• RukJao ek booking platform hai. Hotel ka maalik / manager hi stay, room aur service ka zimmedaar hai.
• Booking us naam par hoti hai jo aap bharte hain. Check-in par har adult guest ka original photo ID (Aadhaar, Driving Licence, Voter ID ya Passport) dikhana zaroori hai. PAN card ID ke roop me nahi chalta.
• Guest ki umar 18 saal ya usse zyaada honi chahiye.
• Hotel ke apne niyam (couple policy, local ID, pets, visitors, sharaab, shor) hotel page par likhe hain. Inka paalan na karne par hotel check-in mana kar sakta hai.
• "Instant confirm" booking me room turant aapke liye hold ho jata hai. "Request" wali booking hotel ke confirm karne par pakki hoti hai.
• Check-in / check-out ka samay hotel page par diya hai. Early check-in ya late check-out hotel ki marzi aur availability par hai.
• Galat jaankari, fake booking ya baar-baar no-show karne par RukJao aapki future bookings rok sakta hai.

2. Cancellation

Har hotel apni cancellation policy chunta hai — wo hotel page aur aapke booking page par saaf likhi hoti hai:

• 24 ghante pehle tak free cancellation — check-in time se 24 ghante pehle tak booking page se cancel.
• Check-in ke din tak free cancellation — check-in time se pehle tak booking page se cancel.
• Online cancel nahi — hotel se baat karein — online cancel nahi, hotel se seedha baat karein.

Kyunki aap online kuch pay nahi karte, cancellation par koi refund ka jhanjhat nahi. Bina cancel kiye na pahunchna "no-show" maana jata hai — kripya plan badle to cancel zaroor karein, taaki room kisi aur ke kaam aaye.

3. Payment

• Online ₹0 — poora payment hotel par (cash / UPI / card, jo hotel le).
• Dikhaya gaya total ek estimate hai jisme room rate aur GST shaamil hai. Khana, extra bed, laundry jaise extra charges alag se lagenge.
• GST bill hotel deta hai. Company bill chahiye to check-in par GSTIN batayein.
• RukJao ka koi bhi staff aapse OTP, card number ya advance kabhi nahi maangega. Aisa call aaye to fraud samjhein.

4. Reviews

Review sirf wahi guest de sakta hai jo hotel me ruka aur check-out hua. Gaali, nafrat bhari ya personal jaankari wale reviews hataye ja sakte hain. Hotel review ka public jawab de sakta hai.

5. Privacy

• Hum sirf wahi lete hain jo booking ke liye zaroori hai — naam, mobile, (optional) email aur aapki request.
• Ye jaankari sirf us hotel ke saath share hoti hai jahan aap booking karte hain. Hum aapka data bechte nahi.
• Aapke phone par bookings yaad rakhne ke liye ek cookie save hoti hai — isme sirf booking link hota hai.
• ID proof ki copy hotel check-in ke time kanooni zarurat (guest register) ke liye leta hai.
• Apna data hatwana ho to neeche diye number par WhatsApp karein.

6. Sampark

Booking me dikkat, shikayat ya sujhaav — hum madad ke liye hain.